Hotel: Grand Park Hotel, good afternoon. Can I help you?
Caller: Good afternoon. Yes, I´d like to inquire whether therer are two double rooms available from 20 June to 25 June.
Hotel: Just a minute - I´ll put you through to th the reservation.
Reservations: Reservations, Mrs Elbe speaking.
Caller: Mercado, Eleanore Mercado skeaking. I´d like to know whether there are 2 double rooms available from 20 June for 5 nights.
Reservations: Let ´s have a look. Well, there is one available with balcony and one without balcony.
Caller: That´s fine. Which other amenities does the room offer?
Reservations: There is a satellite TV, coffee and tea making facilities, a bathrobe and bath slippers, a seperate toilet and shower stall, and 24h room service. You can choose between a queen size bed or twin beds.
Caller: The room with balcony should be equipped with a queen size bed, the other one with twin beds, please.
Reservations: Which name please?
Reservations: Thank you. Bed with breakfast or half board?
Caller: We only take breakfast.
Reservations: Will you be paying by credit card?
Caller: Yes, Visa, my number is ........
Reservations: Thanks - please let me know your mailadress or fax for you to sign it. Then please fax it back to us.
Caller: Please mail it to emercado@..........
Reservations: Thanks - we are looking forward to seeing you here.
Caller: Good bye.
Reservations: Good bye.
Does the caller reserve rooms?
How many rooms does the caller reserve?
What is the name of the hotel?
What is the equipment of the rooms? (more answers possible)
For how long do the guests stay there?
Which meals does the hotel offer? (more answers)
In what way are the rooms confirmed?